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HP Software's community for IT leaders // October 2013
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4 smart steps toward becoming a cloud broker

How do you turn the cloud from challenge to asset? Neovise president Paul Burns offers an expert view.

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Forrester: The old IT is dead

Forrester’s Glenn O’Donnell says IT leaders should change their approach in the era of user-driven IT.

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IT strategy

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United’s new heights of service

Kevin Tucker, United’s managing director of platform engineering, discusses how BSM improves global customer service and the bottom line.

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IT leader assessment

This tool evaluates the correlation between IT attributes and business success and, based on how your answers compare with average scores, will advise you where to invest in IT.

It is based on data HP collected from 650 global companies about a range of IT characteristics (server capacities, approach to information management, security, BYOD, etc.) and how they correlate to revenue gain. This assessment will compare your answers to the average scores in that study.

There are 12 questions that will require an estimated 10 minutes of your time. You'll receive a summary of your rating upon completion.



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Analysis:

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Operations index

12

Percentage of respondents who say they are fully manual, lacking any automation or integration tools to resolve IT service management issues.1

83

Percentage of respondents making IT more service-oriented rather than the dreaded cost center model (51% say it is a reality now, 32% say it is on the drawing board). 1

More than 76%

Annual federal IT spending on operations and maintenance (O&M) and infrastructure. 2 

1"InformationWeek 2013 Service-Oriented IT Survey," InformationWeek, July 2013       
2"CIO Insights: Leading Innovation in a Time of Change," TechAmerica, May 2013   
 

One question

Q: Who should own an enterprise’s dev/test private cloud?

A: In some organizations, the consensus is that operations should be the service owner, because ops should be providing the service to the applications team. In others, it is thought that applications should own the service, because they should define what they need to support application development. In truth, neither ops nor apps should own the service. The business should own it, because the business drives the timelines and the requirements for applications that support the business of the enterprise.

—Louise Ng, CTO, Cloud & Automation, at HP Software Professional Services, on the Discover Performance blog

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