Discover Performance

HP Software's community for IT leaders // June 2012
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How a major European bank redefined IT

HP’s IT Performance suite helps a leading financial institution improve IT performance while hold costs steady—in the midst of 20 percent annual growth.

When a leading AA-rated European bank set out to grab the top position in its market, one thing was certain. It had to become the “best IT-enabled” financial institution among its competitors. And this would require a radical transformation.

To make the lasting changes needed to improve service quality, to control costs and to accelerate time-to-market, it had to transform the way its entire organization perceived the value of IT. To do so, it needed to create a fully integrated, highly efficient delivery system that would demonstrate IT’s value to the overall business through clear key performance indicators (KPIs).

Working closely with HP experts, the bank set in motion a massive three-year transformation that would dramatically improve not only performance—but also the visibility of IT’s role. Before this effort, internal IT lacked a centralized, cohesive data repository and was limited by inconsistent monitoring and reporting of business processes. Too many tasks were manual, and existing resources simply didn’t support IT service delivery.

The core solution, based on HP IT Performance Suite, focused on controlling cost, time and risk through a unique three-tiered approach that spans the layers of assets, operations and reporting.

“Conducting manual upgrades was arduous because we were dealing with 40,000 relationships between 1,000 applications,” the bank’s business architect says. “With greater data granularity, we now identify more defects with HP IT Performance Suite but experience less downtime and improved quality due to faster problem resolution times.”

HP helped the bank develop an innovative CIO dashboard that spans its full IT Performance Suite solution and provides end-to-end monitoring on a single screen. The dashboard allows managers to quickly and easily see IT services and monitor performance against predefined KPIs.

Pre-project, the IT control room was large and complex, with dozens of stations. In the early stages of transformation, it was reduced to a single wall of monitors. Today, monitoring is consolidated to just a single dashboard screen—a physical symbol of the bank’s unique evolution of IT.

Results

Implementing the HP solution allowed the bank to:

  • Create a fully integrated performance system that consolidates and optimizes all IT processes;
  • Increase visibility across the entire IT landscape, making it easy to quickly identify KPIs and monitor 40 key applications;
  • Accelerate the provisioning of new servers from three months to two hours—dramatically improving time-to-market and cost savings;
  • Hold operating costs steady over a three-year period while supporting a consistent 20 percent year-on-year growth in storage and server capacity;
  • Reduce control room staff by 80 percent while maintaining service quality and boosting productivity; and
  • Shorten advance planning for server requests from six months to two days, enabling more efficient capital expenditures.

As the bank’s business architect observes, close collaboration was crucial to the success of the project: “Smooth integration and a partner who supports your vision 100 percent is critical, which is why we use HP Software solutions. HP IT Performance Suite is a great performance enabler.”

HP’s IT Performance suite helps a leading financial institution improve IT performance while hold costs steady—in the midst of 20 percent annual growth.

Read the full case study, “Aiming High,” and read more about the HP IT Performance Suite.


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