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Think twice before using remanufactured toner

Think twice before using remanufactured toner

August 2014

Is your business using remanufactured toner? If so, you’re probably doing so to save money and reduce waste. But did you know that it might be hurting your business instead of helping it? It’s true. Here are a few things you may not have realized about remanufactured toner.

1. It’s not very reliable and may harm your printer.
Because the critical cartridge components of remanufactured toner are reused, they can very easily be damaged or near the end of their usable life. In other words, they’re more likely to fail. Plus, these reliability problems can cause damage to your printer. Lyra Research found that nearly 1 in 10 LaserJet customers using non-HP cartridges end up with a damaged printer that requires cleaning or repair, and 26 percent experience printer downtime as a result of cartridge problems [1].

2. There are hidden costs.
Yes, remanufactured toner costs less—initially. But with unreliable cartridges comes hidden costs in the form of support calls, reprints, and wasted supplies. These costs can really add up, making using remanufactured toner less economical than it might seem. When you consider the high price of poor reliability and print quality, non-HP toner cartridges can actually cost up to 10 percent more than Original HP toner cartridges [2].

3. It’s not necessarily better for the environment.
Remanufacturing rarely prevents toner from ending up in landfills. According to a 2014 study, nearly 90 percent of the toner cartridges sold by the remanufacturers surveyed will ultimately be thrown away because most remanufacturers fail to collect their own products [3]. If you buy an Original HP LaserJet toner cartridge and recycle it through the HP Planet Partners program, you can be assured that it will never end up in a landfill.

4. Remanufacturers can’t replicate HP technology.
Using remanufactured toner will guarantee that you aren’t getting the quality your printer has the potential for producing. Even if they claim to be similar to Original HP cartridges, remanufactured cartridges can’t replicate HP technology exactly because HP technical specifications are proprietary and unpublished. Plus, most aftermarket toners lack uniformity in particle size, unlike HP toner, which is uniquely formulated to provide excellent print quality and reliability [4].

5. Remanufactured cartridge page yields do not equal those of HP cartridges.
When you use remanufactured cartridges, you may not always get the number of pages you expect since most do not adhere to ISO standards for measuring page yield. If a remanufacturer tells you to turn down your density dial, go ahead—but know that this is the same as printing in draft mode and can prevent you from getting the quality you need.

So before you decide to use remanufactured toner cartridges, you may want to reconsider. Do your research and figure out if it really will be as beneficial to your business as you might think. You could be surprised by the answer.

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[1] From a 2012 NA Photizo Group/Lyra Research study, commissioned by HP. Results based on a total of 1009 HP monochrome LaserJet users who have used both Original HP and non-HP toner cartridges, of whom 424 experienced problems with non-HP cartridges. For details go to photizogroup.com/information-hub.
[2] HP calculations based on results from a 2013 SpencerLab North American study comparing cartridges for the HP LaserJet P2035 and P1102 printers, HP 05A and 85A. For details, see www.SpencerLab.com/reports/HP-Reliability-NA-2013.pdf. Calculations include paper, cartridge replacement, and labor for reprints. Page use assumes 30% external, 36% internal, and 34% individual use. Labor rate from Mercer 2012 Global Pay Study. Assumes purchase price for HP cartridge is $176 and 40% lower purchase price for a non-HP toner cartridge. Actual prices, costs, and savings may vary.
[3] InfoTrends, 2014 U.S. Supplies Recycling Study, commissioned by HP. Findings are based on average results of interviews with 13 remanufacturers and brokers. For details, see www.hp.com/go/NA-2014InfoTrends.
[4] Based on internal HP tests of aftermarket toner. Toner obtained from remanufactured toner cartridges.

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